We pride ourselves in our ability to maintain customer satisfaction by not only providing excellent, superior editing and writing services, but also by engaging in effective communication with our clients throughout the entire editing process to ensure that they and their projects receive the care and attention they deserve.
Editing process overview:
When you are ready to submit your document, please use the order form found here, and email your document to firstname.lastname@example.org
All documents should be submitted using Microsoft Word 2007 or newer – only .doc and .docx files are accepted.
Upon receipt of your document(s), we will promptly review your order’s specific requests and assign a managing editor to your project who will oversee the care of your document(s) during the entire editing process.
Your managing editor will contact you within 24 hrs to begin a dialogue about your project. Additionally, the managing editor serves as your point of contact to whom you can address questions and concerns about your project during the editing process.
Since every document varies in style, composition, and English proficiency, we will assess the first two full pages of written text in your document to determine the final estimated cost for your project. This assessment takes into account the time needed to address your document’s specific needs and any additional services requested, such as journal formatting, word count reduction, and cover letter composition.
Before proceeding, we will contact you with the proposed budget for your project and give you a chance to review the terms of our proposal. If you accept those terms, we will promptly begin working to improve and correct the remainder of your document.
Many of our returning and regular clients trust our work and forego this courtesy, allowing us to begin working as soon as we receive their documents, which reduces our turnaround time. If you would like the same treatment for your documents, please indicate as such in the message section of your order form found here.
During the editing process, we will clearly highlight all changes made in your document(s) using the “Track Changes” function in Microsoft Word. This will allow you to see all the changes and suggestions we make and give you the option to accept or reject each individual edit once you receive your finished documents.
Upon completion of your project, a Senior Editor will review your documents, ensuring that your project has received the highest level of editing and care. Once a Senior Editor has signed off on your project, your managing editor will return your documents to you.
When we return your project, you will receive two files for every document submitted to us:
- a fully marked-up edited document with all of our changes and suggestions highlighted and tracked, which allows you to accept or reject specific edits, and
- a finalized document in which all of our changes and suggestions have been accepted, allowing you to review your improved document without the interference of editing marks.
We guarantee that our services will dramatically improve your documents, and we guarantee that your final submissions to journals or granting agencies will not be rejected based on the language alone if our recommendations and suggestions are accepted. Thus, we are confident that you will be pleased with our work, but if you are not completely satisfied with your final products, let us know and we will continue to work with you and your documents to ensure that we fully meet your expectations.
Once you are satisfied with your finished project, you will receive an email invoice from our PayPal account that you can use to settle your bill.
This email message will contain a simple and easy-to-use “Pay Now” button. PayPal accepts all major credit cards and debit cards, performs instant bank wire transfers, and facilitates eChecks (delayed bank transfers). Additionally, PayPal Balances, PayPal Cards, and PayPal Credits can also be used.
If you do not have a PayPal account or do not wish to create one, you can still pay your PayPal invoice using a credit card or a debit card without ever needing to create a personal PayPal account. For more information about paying invoices with PayPal, please click here.
Proudly submit your document with confidence to your target journal or agency!
And feel free to offer us any feedback you might have. We are always striving to improve our services and operational pipeline to better meet the needs of our clients. We welcome any feedback or general comments you might have!
Ready to start your project? Click here. We’re eager to help you achieve success!